Thiago Faria Mendonça

IT Specialist | Technical Support | Automation

Available for global remote work
Phone: +55 (22) 9.9104-7300
Email: tfariamendonca@gmail.com
LinkedIn: linkedin.com/in/tfmendonca

PROFESSIONAL SUMMARY

  • Professional with solid experience in technical consulting, working 100% remotely on national and international projects.
  • Advanced English (C1 TOEFL), with excellent communication and experience in multicultural environments.
  • Strong self-management, leadership, and results delivery capabilities under non-disclosure agreements (NDA).
  • Flexible to work in companies of any size, with availability for remuneration in foreign currency.

PROFESSIONAL EXPERIENCE

English Teacher | KNN Idiomas

Jan 2026 - Present

  • Teaching English to different levels, focusing on conversation and applied grammar.
  • Developing personalized lesson plans and tracking student progress.

Freelance Technical Consultant | Remote

(Current)

  • AI Labeling & Model Training Specialist (2024 - Present): Focused on training AI models to solve complex development problems (emphasis on Python, JavaScript, and TypeScript).
  • Participated in large-scale projects in 2026, with over 100 tasks approved “above expectations” for technical quality and precision.
  • Engaged in automation, infrastructure, and technical support projects for national and international clients.
  • Responsible for self-management, direct client communication, and solution delivery under NDA.
  • Team leadership and remote project coordination.

IT Technician | Ideal Work

Jun 2024 - May 2025

  • Performed standard technical support and maintenance tasks to ensure the continuous operation of IT infrastructure and systems.
  • Provided technical assistance to end-users, performing effective troubleshooting of hardware and software issues.

Systems Implementation Technician | SD Sistemas

Jul 2023 - Jun 2024

  • Collaborated with clients in team preparation and application of operational procedures for new systems.
  • Implemented the SD Super and SD PDV systems.
  • Configured and managed Windows Server and Linux Server (Ubuntu) environments.
  • Administered Firebird databases (backups, integrity checks).
  • Developed automation scripts (Python, Bash, Batch) to optimize repetitive tasks (~20% improvement).

Operations Analyst | Moraes Comercial

Dec 2018 - Feb 2022

  • Managed daily IT operations, ensuring the availability of critical systems.
  • Automated key internal processes using scripts (Python, Batch).
  • Conducted training for the team on newly implemented technologies.

IT Manager | Terrali Móveis Planejados

Mar 2012 - Aug 2018

  • Led the IT team, overseeing the support and infrastructure areas.
  • Planned and executed IT projects aligned with strategic objectives.
  • Developed and maintained internal applications to optimize business operations.
  • Implemented backup and monitoring routines for servers (Linux, Windows Server).

TECHNICAL SKILLS

  • Support and Troubleshooting: Level 1/2 Technical Support, Hardware and Software Troubleshooting, Root Cause Analysis, Ticketing Systems, Remote Support Tools, Technical Documentation.
  • Operating Systems: Linux (Ubuntu, CentOS), Windows Server (Configuration, On-premise Troubleshooting, Maintenance, Basic Active Directory).
  • Scripting and Automation: Python, Bash, Batch Scripting, PowerShell (Basic Knowledge/Learning).
  • Databases: SQL Server (T-SQL Queries, Procedures/Views/Functions), MySQL, Firebird, Database Administration Fundamentals.
  • Cloud: Azure (VMs, Storage), AWS (EC2, S3).
  • Development and API: API Support and Testing Fundamentals, Programming Logic, JavaScript (Basic), HTML/CSS (Basic), C#/.NET (Learning), React (Familiarity).
  • Version Control and CI/CD: Git, GitHub Repositories, CI/CD Concepts, GitHub Actions (Familiarity).
  • Monitoring and Analytics: Monitoring Concepts, DataDog, Splunk, Tableau (Familiarity).
  • Methodologies: Agile/Scrum (Understanding of Principles and Practices).

EDUCATION

  • Bachelor’s in Software Engineering (On Hold) Cruzeiro do Sul EAD | Expected: 2027
  • Technical Degree in IT CETAP | 2010-2011
  • Teacher Training (High School Level) Colégio Estadual Tobias Tostes Machado | 2005-2009

LANGUAGES

  • English: Advanced (C1 TOEFL)
  • Portuguese: Native

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